Service Catalog
Making it easy for end-users to order services
The Problem...
The enterprise service catalog product that was purchased did not live up to its promises. New bugs and shortcomings were found on a daily basis, and more time was being wasted trying to get things working properly, hugely offsetting the benefit of such a product in the first place.
The Solution...
My team (of two... that's two, including me) re-worked a previous form-management solution that had been created in-house, and focused strongly on end-user experience, ease of use, stability, and all the features we needed in a front-end.
Features
Custom field types...
...allowing direct interaction with various server management technology such as HP iLOs, Cisco UCS Managaer and IMC, and VMware vCenter.
Database driven...
...add a new service, and it appears in the correct category, to the appropriate users
End-user oriented front end design...
...to ensure a quick, easy service request experience
Uses standards tables...
Progress reports...
...to keep a user informed of their request status
Easily integratable...
...with any backend workflow product
Approvals and tasks...
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