JIRA Integrations and Automation
Integrating systems with no out-of-the-box plugins
JIRA was selected as our agile work management tool of choice, but Ivanti HEAT was still our day-to-day ticketing system. People didn't want to have to go to separate systems to manage their work. It was impossible to manage an agile sprint in JIRA, when a large portion of peoples' work came from the separate ticketing system.
As our JIRA admin and automation specialist, I created an integration solution to connect JIRA to our HEAT ticketing system. There was no official plugin to make this happen, so I wrote it with a combination of .NET REST web services and PowerShell.
...runs on a regular scheduled basis, logs all actions, and notifies admins of any issues along the way.
...worked directly with end-users of the solution to gather and talk through their requirements.
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